24x7x365 Call Center & Customer Care
HI TPA shall provide assistance to members through its 24x7x365 Call Centre and Customer Care
Services accessible through our nationwide toll free numbers 1800 180 3600 / 1800 102 3600
Our call center is equipped with facilities like IVR, call recording, call back etc. and we assure you prompt and efficient service.
At HI TPA we strive to provide correct and precise information to our customers for quick resolutions through our resources.
Our trained call center executives shall be happy to provide:
- General information about HI TPA and role of a TPA.
- Resolve/answer Queries related to member ID card.
- Information on Claims Process – Cashless and Reimbursement
- Provide/ answer the status of Cashless and Reimbursement claim
- Provides information related to documents checklist for Claims Submission.
- Provide Details of Claim Payment.
- Provide details of Network Hospital with address and contact numbers.
- Generates service request
- Information relating to any other query member may have.