24X7 Customer Care

24x7x365 Call Center & Customer Care

HI TPA shall provide assistance to members through its 24x7x365 Call Centre and Customer Care

Services accessible through our nationwide toll free numbers 1800 180 3600 / 1800 102 3600

Our call center is equipped with facilities like IVR, call recording, call back etc. and we assure you prompt and efficient service.

At HI TPA we strive to provide correct and precise information to our customers for quick resolutions through our resources.

Our trained call center executives shall be happy to provide:

General information about HI TPA and role of a TPA.
Resolve/answer Queries related to member ID card.
Information on Claims Process – Cashless and Reimbursement
Provide/ answer the status of Cashless and Reimbursement claim
Provides information related to documents checklist for Claims Submission.
Provide Details of Claim Payment.
Provide details of Network Hospital with address and contact numbers.
Generates service request
Information relating to any other query member may have.

Health Tip

Drink plenty of water. Not only is it good for your internal organs, it also keeps your skin healthy and lessens acne. ▸ Divide your weight (in pounds) by two. This gives the daily ounce-recommendation of water. ▸ Opt for fresh, seasonal and local produce over packaged food items▸ Wake up early to practice simple meditation. It harmonizes body, mind and soul. ▸ Exercise at least four days a week for 20 to 30 minutes each day. If it’s all not possible at a go, break your workouts into smaller sessions. ▸ Try to get as much physical activity as you can. Skip the elevator and take the stairs, walk to your office instead of taking the elevator. ▸ If exercising alone bores you out, hook up with a partner or friend who is committed to exercise. The fun factor will also let you stay committed. ▸ Exercise also works as an outlet for pent up stress. So keep exercising, especially when you’ve got work bearing down on you. ▸ If you’re on medication for an illness, kindly ensure that you do not miss any dose and complete the full course as advised by your Physician ▸ Make friends with your family physician. Get regular check-ups done. ▸ Try to get all your nutrition from the food you eat. If you aren’t getting it though, multivitamins and nutritional supplements are a good option. ▸ Get your vitamin D from the sun. But also stay UV-protected.

CLAIM

Click here for the claim process guide

Click here to

INTIMATE CLAIM CHECK CLAIM STATUS

E CARD

Download your member E Card

Click here to DOWNLOAD E CARD

Network Hospital

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HITPA Insight

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